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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-2 Tage1-3 h45-90 min2-6 h
Participantsdifferent
10-502-82-53-10
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesCause Tree, Evidence Notes, CountermeasuresA3 Report, Action Plan, Root Cause AnalysisFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
SatisfactionPrioritizationCustomer
Root causeTreeIncidentQuality
LeanProblem solvingCoachingOperations
RiskQualityOperationsRoot cause
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