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Selected:Kano ModelRisk MatrixHEART FrameworkCost of Delay
Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of a calibrated five-by-five risk matrix with response cards.
Decision Making
Risk Matrix
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of Cost of Delay with its method-specific working model.
Delivery
Cost of Delay
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When a project faces many possible disruptions, it quickly becomes unclear which risks deserve attention first. It separates options, evaluation criteria, and open risks. The result is captured as a Risk Matrix and a Top Risk List.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence.
Complexitydifferent
MediumLowMediumHigh
Timedifferent
1-2 Tage30-60 min120 min initial, dann laufend90-180 min
Participantsdifferent
10-503-103-63-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesRisk Matrix, Top Risk ListHEART-GSM Table, DashboardCoD Table, Prioritization Sequence
Tagsno overlap
SatisfactionPrioritizationCustomer
RiskDecisionPrioritizationAssessment
MetricsUX researchMeasurementSatisfaction
PrioritizationDeliveryEconomicsDecision
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