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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of a calibrated five-by-five risk matrix with response cards.
Decision Making
Risk Matrix
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When a project faces many possible disruptions, it quickly becomes unclear which risks deserve attention first. It separates options, evaluation criteria, and open risks. The result is captured as a Risk Matrix and a Top Risk List.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
MediumLowHighHigh
Timedifferent
1-2 Tage30-60 min2-6 h2-8 h
Participantsdifferent
10-503-103-102-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesRisk Matrix, Top Risk ListFMEA Table, Risk Priority, Mitigation ActionsProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
SatisfactionPrioritizationCustomer
RiskDecisionPrioritizationAssessment
RiskQualityOperationsRoot cause
Problem solvingRoot causeDecisionOperations
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