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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for ABC Analysis
Operations
ABC Analysis
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.
Complexitydifferent
MediumMediumHighLow
Timedifferent
1-2 Tage1-3 h2-6 h30-60 min
Participantsdifferent
10-503-103-101-5
Formatdifferent
Workshop + asyncWorkshopWorkshopAsync
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesProcess Map, Handoff List, Improvement BacklogFMEA Table, Risk Priority, Mitigation ActionsABC Classification, Focus Rules, Control List
Tagsno overlap
SatisfactionPrioritizationCustomer
ProcessOperationsImprovement
RiskQualityOperationsRoot cause
PrioritizationOperationsPortfolio
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