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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
A paper-based illustration representing OKRs with its core stages and visible working result.
Product Strategy
OKRs
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When strategic direction needs to become measurable, it connects ambition with checkable results. It makes goals connectable to focus and review.When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-2 Tage1-2 h Setup1-3 Wochen120 min initial, dann laufend
Participantsdifferent
10-502-205-12 Interviews3-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesOKR set, Measurement plan, Review cadenceJob Stories, Outcome Statements, Opportunity ListHEART-GSM Table, Dashboard
Tagsno overlap
SatisfactionPrioritizationCustomer
GoalsAlignmentOutcomesMeasurement
CustomerOutcomesNeeds
MetricsUX researchMeasurementSatisfaction
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