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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration of the McKinsey 7S Framework with seven connected fields
Business Strategy
McKinsey 7S
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.
Complexitydifferent
MediumHighMediumHigh
Timedifferent
1-2 TageHalf day2-4 h1-5 Tage
Participantsdifferent
10-503-123-124-12
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesLeverage Map, Action Strategy7S Assessment, Alignment Gaps, Change ActionsLogic Model, Change Objectives, Intervention Components, Evaluation Plan
Tagsno overlap
SatisfactionPrioritizationCustomer
Systems thinkingChangeStrategy
OrganizationStrategyAlignmentChange
ChangeSystems thinkingCapability
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