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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Paper illustration for OODA Loop.
Decision Making
OODA Loop
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.In dynamic situations, decisions become outdated faster than they can be prepared. The OODA Loop holds observing, orienting, deciding, and acting together as a recurring rhythm so reaction does not slide into inertia.
Complexitydifferent
MediumHighHighMedium
Timedifferent
1-2 TageHalf day1-5 Tage15-60 min je Zyklus
Participantsdifferent
10-503-124-121-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesLeverage Map, Action StrategyLogic Model, Change Objectives, Intervention Components, Evaluation PlanSituation Assessment, Decision Loop, Action Updates
Tagsno overlap
SatisfactionPrioritizationCustomer
Systems thinkingChangeStrategy
ChangeSystems thinkingCapability
DecisionChangeLearningStrategy
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