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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.
Complexitydifferent
MediumMediumLowLow
Timedifferent
1-2 Tage0.5-5 Tage30-120 min1 h bis mehrere Wochen
Participantsdifferent
10-504-102-61-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesKaizen Charter, Waste List, Improvement Experiments, Standard Work UpdateObservation Notes, Improvement IdeasPDCA Log, Experiment Plan, Learning Outcome, Standard Change
Tagsno overlap
SatisfactionPrioritizationCustomer
LeanContinuous improvementOperations
LeanObservationProcessOperations
Continuous improvementLeanExperiments
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