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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of a branching impact map with a Why goal at the root, actor circles, How behavior changes and What options.
Product Strategy
Impact Mapping
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Diary Study.
UX Research
Diary Study
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-2 Tage45-90 min120 min initial, dann laufend1-4 Wochen
Participantsdifferent
10-503-83-65-20
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncAsync
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesImpact Map, Outcome Hypotheses, Delivery OptionsHEART-GSM Table, DashboardDiary Entries, Longitudinal Patterns, Experience Timeline
Tagsno overlap
SatisfactionPrioritizationCustomer
OutcomesStrategyBehaviorPlanning
MetricsUX researchMeasurementSatisfaction
UX researchTrackingBehavior
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