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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Context Map workspace showing the question, observations, and next decision.
Domain Modeling
Context Map
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
1-2 Tage120 min initial, dann laufend1-3 hHalber Tag bis mehrere Wochen
Participantsdifferent
10-503-62-84-12
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesHEART-GSM Table, DashboardContext Map, Integration Patterns, Boundary NotesBalanced Scorecard, Strategic Measures, Initiative Map
Tagsno overlap
SatisfactionPrioritizationCustomer
MetricsUX researchMeasurementSatisfaction
Domain-Driven DesignBoundariesStrategy
StrategyMetricsExecution
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