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| Criterion |  Product Discovery Kano Model |  Operations Gemba Walk |  UX Research HEART Framework |  Operations ABC Analysis |
|---|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 1-2 Tage | 30-120 min | 120 min initial, dann laufend | 30-60 min |
Participantsdifferent | 10-50 | 2-6 | 3-6 | 1-5 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Async |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Observation Notes, Improvement Ideas | HEART-GSM Table, Dashboard | ABC Classification, Focus Rules, Control List |
Tagsno overlap | SatisfactionPrioritizationCustomer | LeanObservationProcessOperations | MetricsUX researchMeasurementSatisfaction | PrioritizationOperationsPortfolio |