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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Diary Study.
UX Research
Diary Study
A paper-based illustration representing Context Canvas with its core stages and visible working result.
Product Discovery
Context Canvas
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-2 Tage1-4 Wochen45-90 min120 min initial, dann laufend
Participantsdifferent
10-505-203-103-6
Formatdifferent
Workshop + asyncAsyncWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesDiary Entries, Longitudinal Patterns, Experience TimelineContext canvas, Open questions, Shared context notesHEART-GSM Table, Dashboard
Tagsno overlap
SatisfactionPrioritizationCustomer
UX researchTrackingBehavior
ContextFramingRequirementsCanvas
MetricsUX researchMeasurementSatisfaction
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