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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Diary Study.
UX Research
Diary Study
A paper-based illustration representing Context Canvas with its core stages and visible working result.
Product Discovery
Context Canvas
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When an environment of users, systems, and constraints is hard to grasp, it puts the context compactly on the table. It creates a clear reading of influence, boundary, and dependency.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-2 Tage1-4 Wochen45-90 min1-3 Wochen
Participantsdifferent
10-505-203-104-12 Beobachtungen
Formatdifferent
Workshop + asyncAsyncWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesDiary Entries, Longitudinal Patterns, Experience TimelineContext canvas, Open questions, Shared context notesField Notes, Workflow Insights, Pain Points
Tagsno overlap
SatisfactionPrioritizationCustomer
UX researchTrackingBehavior
ContextFramingRequirementsCanvas
UX researchObservationContext
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