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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for Current Reality Tree
Systems Thinking
Current Reality Tree
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once.
Complexitydifferent
MediumHighLowHigh
Timedifferent
1-2 Tage2-6 h30–60 min2-6 h
Participantsdifferent
10-503-104-83-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsEmpathy Map, Assumptions List, Research GapsCurrent Reality Tree, Core Problems, Intervention Ideas
Tagsno overlap
SatisfactionPrioritizationCustomer
CausalityIncidentRoot causeTimeline
SynthesisQualitativeWorkshop
Systems thinkingRoot causeConstraintsCausality
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