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| Criterion |  Product Discovery Kano Model |  DevOps Blameless Postmortem |  DevOps Incident Command |  Operations Learning Review |
|---|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures. | During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once. | After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 1-2 Tage | 30-90 min | As needed | 1-3 h |
Participantsdifferent | 10-50 | 3-12 | 4-15 | 3-10 |
Formatdifferent | Workshop + async | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Postmortem Doc, Action Items, Timeline | Incident Log, Action Tracker, Stakeholder Updates | Learning Review Notes, System Factors, Improvement Actions |
Tagsno overlap | SatisfactionPrioritizationCustomer | Site Reliability EngineeringIncidentLearningReliability | IncidentOperationsReliability | LearningRetrospectiveIncidentOperations |