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| Criterion |  Product Discovery Kano Model |  DevOps Blameless Postmortem |  DevOps Incident Command |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures. | During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | Medium | Medium | Medium | Low |
Timedifferent | 1-2 Tage | 30-90 min | As needed | 20-45 min |
Participantsdifferent | 10-50 | 3-12 | 4-15 | 3-12 |
Formatsame | Workshop + async | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Postmortem Doc, Action Items, Timeline | Incident Log, Action Tracker, Stakeholder Updates | Lessons learned, Action items, Event summary |
Tagsno overlap | SatisfactionPrioritizationCustomer | Site Reliability EngineeringIncidentLearningReliability | IncidentOperationsReliability | LearningOperationsImprovement |