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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of Barrier Analysis with its method-specific working model.
Operations
Barrier Analysis
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.
Complexitydifferent
MediumMediumHighHigh
Timedifferent
1-2 Tage2-4 h2-6 hMehrere Tage bis Wochen
Participantsdifferent
10-502-63-102-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesBarrier Inventory, Failure Analysis per Barrier, Action BacklogEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsMORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations
Tagsno overlap
SatisfactionPrioritizationCustomer
Root causeSafetyIncident
CausalityIncidentRoot causeTimeline
Root causeSafetySystemicIncident
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