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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Fault Tree Analysis.
Operations
Fault Tree Analysis
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.For a critical top event with several possible triggers, the method logically models failure paths. It makes visible which combinations of conditions can lead to damage.
Complexitydifferent
MediumLowHighHigh
Timedifferent
1-2 Tage30-60 min2-6 h2-6 h
Participantsdifferent
10-501-53-103-8
Formatdifferent
Workshop + asyncAsyncWorkshopWorkshop + async
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesABC Classification, Focus Rules, Control ListFMEA Table, Risk Priority, Mitigation ActionsFault Tree, Critical Paths, Cause Hypotheses, Control Actions
Tagsno overlap
SatisfactionPrioritizationCustomer
PrioritizationOperationsPortfolio
RiskQualityOperationsRoot cause
RiskRoot causeSafety
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