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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration for Learning Review.
Operations
Learning Review
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement.After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights.
Complexitydifferent
MediumLowLowMedium
Timedifferent
1-2 Tage30-60 min20-45 min1-3 h
Participantsdifferent
10-501-53-123-10
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesABC Classification, Focus Rules, Control ListLessons learned, Action items, Event summaryLearning Review Notes, System Factors, Improvement Actions
Tagsno overlap
SatisfactionPrioritizationCustomer
PrioritizationOperationsPortfolio
LearningOperationsImprovement
LearningRetrospectiveIncidentOperations
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