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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of Specification by Example with a method-specific labelled workspace.
Agile
Specification by Example
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When business rules need to become precise, it ties language, example, and test together. It sorts work by value, risk, and delivery ability. The result is captured as an Example Table and Acceptance Tests.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-2 Tage45-90 min60-90 min pro Feature15-30 min
Participantsdifferent
10-502-53-62-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesA3 Report, Action Plan, Root Cause AnalysisExample Table, Acceptance TestsRoot cause notes, Countermeasures
Tagsno overlap
SatisfactionPrioritizationCustomer
LeanProblem solvingCoachingOperations
AgileRequirementsExamplesBehavior-Driven Development
Root causeIncidentLeanProblem solving
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