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Criterion
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Purposedifferent
When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-2 Tage45-90 min30-120 min0.5-5 Tage
Participantsdifferent
10-502-52-64-10
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Kano Matrix, Feature Classes, Priority ThemesA3 Report, Action Plan, Root Cause AnalysisObservation Notes, Improvement IdeasKaizen Charter, Waste List, Improvement Experiments, Standard Work Update
Tagsno overlap
SatisfactionPrioritizationCustomer
LeanProblem solvingCoachingOperations
LeanObservationProcessOperations
LeanContinuous improvementOperations
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