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| Criterion | ![]() Operations Kaizen Event | ![]() Operations PDCA Cycle | ![]() UX Design Service Blueprinting | ![]() Operations Gemba Walk |
|---|---|---|---|---|
Purposedifferent | For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments. | For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. |
Complexitydifferent | Medium | Low | High | Low |
Timedifferent | 0.5-5 Tage | 1 h bis mehrere Wochen | 0.5-2 Tage | 30-120 min |
Participantsdifferent | 4-10 | 1-8 | 6-12 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Kaizen Charter, Waste List, Improvement Experiments, Standard Work Update | PDCA Log, Experiment Plan, Learning Outcome, Standard Change | Service Blueprint, Fail Points, Ownership Map | Observation Notes, Improvement Ideas |
Tagsno overlap | LeanContinuous improvementOperations | Continuous improvementLeanExperiments | Service designOperationsJourneyBlueprint | LeanObservationProcessOperations |



