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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Surveys method illustration showing its working structure
UX Research
Surveys
Paper illustration of two people facing each other, speech bubbles and an open interview notebook.
UX Research
User Interviews
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.When a topic needs to be validated broadly and many people can answer the same question, surveys gather structured feedback in a scalable form. Answers become comparable and segmentable instead of remaining merely anecdotal.When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-3 Wochen3-14 Tage30–60 min per interview1-4 Wochen
Participantsdifferent
5-12 Interviews50+1 participant per interview3-10 Kunden
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListSurvey Results, Charts, Segment InsightsInterview Notes, Themes, Insight SummaryConcierge Learnings, Service Blueprint, MVP Risks
Tagsno overlap
CustomerOutcomesNeeds
QuantitativeResearchValidation
QualitativeResearchCustomerDiscovery
MVPValidationServiceDiscovery
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