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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Scenario Planning method illustration showing its working structure
Business Strategy
Scenario Planning
Gap Analysis method illustration showing its working structure
Business Strategy
GAP Analysis
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.Scenario Planning opens the view to several plausible futures instead of a single forecast. The method protects strategies from depending on too narrow an expected path.GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-3 Wochen1-2 Tage0.5-2 Tage1-3 h
Participantsdifferent
5-12 Interviews10-504-122-8
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListKano Matrix, Feature Classes, Priority ThemesScenario Set, Strategic Implications, Robust OptionsGap Matrix, Action Plan, Risk Notes
Tagsno overlap
CustomerOutcomesNeeds
SatisfactionPrioritizationCustomer
StrategyUncertaintyPlanning
StrategyAnalysisPlanning
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