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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Design sheets and interface cards connect to jointly written pseudocode with highlighted unresolved questions.
Architecture
ARID (Active Reviews for Intermediate Designs)
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.ARID examines how well developers can work with a technical design. It focuses on a part of the system that can still be revised, between the architecture overview and the detailed specification.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-3 Wochen1-2 Tage30-180 min2–4 h review as a planning range; preparation and evaluation additional
Participantsdifferent
5-12 Interviews10-501-6Designers, developers as users, and facilitation
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListKano Matrix, Feature Classes, Priority ThemesFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaPrioritized development tasks, Jointly produced code or pseudocode, Observed difficulties and open design questions, Proposed design revisions
Tagsno overlap
CustomerOutcomesNeeds
SatisfactionPrioritizationCustomer
TroubleshootingDiagnosisEngineering
ArchitectureEngineeringFeedbackValidationTasks
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