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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration for ABC Analysis
Operations
ABC Analysis
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-3 Wochen1-2 Tage30-180 min30-60 min
Participantsdifferent
5-12 Interviews10-501-61-5
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncAsync
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListKano Matrix, Feature Classes, Priority ThemesFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaABC Classification, Focus Rules, Control List
Tagsno overlap
CustomerOutcomesNeeds
SatisfactionPrioritizationCustomer
TroubleshootingDiagnosisEngineering
PrioritizationOperationsPortfolio
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