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Selected:Jobs to Be DoneCustomer Journey MappingATAM (Architecture Tradeoff Analysis Method)Failure Mode and Effects Analysis
| Criterion |  Product Discovery Jobs to Be Done |  UX Research Customer Journey Mapping |  Architecture ATAM (Architecture Tradeoff Analysis Method) |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | Medium | High | High |
Timedifferent | 1-3 Wochen | 2-4 h | Several meetings plus preparation and analysis; total effort depends on scope | 2-6 h |
Participantsdifferent | 5-12 Interviews | 4-10 | Evaluation team, architects, and relevant stakeholders | 3-10 |
Formatdifferent | Workshop + async | Workshop | Workshop + async | Workshop |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Journey Map, Pain-point List, Opportunity Backlog | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | CustomerOutcomesNeeds | JourneyServiceService design | ArchitectureQualityRiskTradeoffsStakeholders | RiskQualityOperationsRoot cause |