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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration with architecture components and concrete change tasks for comparison.
Architecture
SAAM (Software Architecture Analysis Method)
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-3 Wochen30-180 minPreparation, scenario analysis, and findings review; effort depends on scope30-240 min
Participantsdifferent
5-12 Interviews1-6Architecture experts and stakeholders for scenarios and weighting1-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaDomain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternativesHypothesis Log, Test Plan, Evidence Notes, Diagnosis Summary
Tagsno overlap
CustomerOutcomesNeeds
TroubleshootingDiagnosisEngineering
ArchitectureChangeAnalysisComparisonQuality
TroubleshootingProblem solvingDiagnosis
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