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| Criterion |  Product Discovery Jobs to Be Done |  UX Research Empathy Mapping |  Innovation Design Thinking |  UX Research User Interviews |
|---|---|---|---|---|
Purposedifferent | When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. |
Complexitydifferent | Medium | Low | High | Low |
Timedifferent | 1-3 Wochen | 30–60 min | 1 Tag bis mehrere Wochen | 30–60 min per interview |
Participantsdifferent | 5-12 Interviews | 4-8 | 4-10 | 1 participant per interview |
Formatdifferent | Workshop + async | Workshop | Workshop | Workshop + async |
Outputdifferent | Job Stories, Outcome Statements, Opportunity List | Empathy Map, Assumptions List, Research Gaps | Problem Statement, Prototype, Test Learnings | Interview Notes, Themes, Insight Summary |
Tagsno overlap | CustomerOutcomesNeeds | SynthesisQualitativeWorkshop | InnovationPrototypeResearch | QualitativeResearchCustomerDiscovery |