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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration of Cost of Delay with its method-specific working model.
Delivery
Cost of Delay
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration of ICE Scoring with its method-specific working model.
Product Strategy
ICE Scoring
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.Helps clarify scope, order, and delivery flow in concrete terms. It makes work, constraints, and sequence manageable. The result is captured as a Cost of Delay table and prioritization sequence.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.When ideas need sorting quickly, it condenses impact, confidence, and effort into one compact score. It connects customer value, product logic, and decision priorities. The result is captured as an ICE table and top-ideas list.
Complexitydifferent
MediumHighMediumLow
Timedifferent
1-3 Wochen90-180 min1-2 Tage30-60 min
Participantsdifferent
5-12 Interviews3-810-502-8
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListCoD Table, Prioritization SequenceKano Matrix, Feature Classes, Priority ThemesICE Table, Top Idea List
Tagsno overlap
CustomerOutcomesNeeds
PrioritizationDeliveryEconomicsDecision
SatisfactionPrioritizationCustomer
PrioritizationScoringGrowthDecision
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