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Criterion
Paper illustration of a JTBD interview notebook with a decision timeline, forces of change and a concise job hypothesis.
Product Discovery
Jobs to Be Done
Paper illustration of Barrier Analysis with its method-specific working model.
Operations
Barrier Analysis
Paper illustration for Causal Factor Analysis.
Operations
Causal Factor Analysis
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
Purposedifferent
When switching motives and progress are unclear, it reconstructs the situation from real customer circumstances. It shows why a switch happens and what kind of progress is being sought.For a risk that can only be managed through multiple layers of protection, the method examines the effectiveness of each barrier. It shows where safeguards are missing, too weak, or fail under real conditions.For an event with a complicated course, the method breaks down the contributing factors along the timeline. It shows how conditions, decisions, and reactions together produce a course of events.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-3 Wochen2-4 h2-6 h2-4 h
Participantsdifferent
5-12 Interviews2-63-102-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Job Stories, Outcome Statements, Opportunity ListBarrier Inventory, Failure Analysis per Barrier, Action BacklogEvent Timeline, Causal Factor Chart, Cause List, Corrective ActionsFamily Tree Diagram, Pattern Notes, Systemic Measures
Tagsno overlap
CustomerOutcomesNeeds
Root causeSafetyIncident
CausalityIncidentRoot causeTimeline
Root causePatternsIncidentSystemic
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