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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of a horizontal story map with an activity backbone, task cards below it and a cross-map release line.
Product Discovery
User Story Mapping
Paper illustration for Bucket System.
Agile
Bucket System
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When user goals and delivery scope could drift apart, it orders the journey from goal to slice. It makes visible where an MVP can genuinely be cut.When a large batch of work needs a fast, rough estimate, it sorts items into predefined size buckets. It sorts work by value, risk, and delivery ability. The result is captured as a Bucketed Backlog, Relative Estimates, and Split Candidates.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.
Complexitysame
MediumMediumMediumMedium
Timedifferent
2-4 h2-4 h30-90 min30-90 min
Participantsdifferent
4-104-103-123-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogStory Map, Release Slices, Backlog CandidatesBucketed Backlog, Relative Estimates, Split CandidatesAffinity Size Map, Grouped Estimates, Unclear Items
Tagsno overlap
JourneyServiceService design
BacklogJourneyPlanningMVP
EstimationBacklogRelative sizing
EstimationBacklogRelative sizing
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