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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of a horizontal story map with an activity backbone, task cards below it and a cross-map release line.
Product Discovery
User Story Mapping
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Paper illustration for Planning Poker.
Agile
Planning Poker
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When user goals and delivery scope could drift apart, it orders the journey from goal to slice. It makes visible where an MVP can genuinely be cut.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.When estimates within the team diverge too much, it puts differing expectations on a common test bench. It separates rough complexity from unspoken assumptions.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
2-4 h2-4 h30-90 min2-5 min je Item
Participantsdifferent
4-104-103-123-9
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogStory Map, Release Slices, Backlog CandidatesAffinity Size Map, Grouped Estimates, Unclear ItemsRelative Estimates, Assumption Notes, Split Candidates
Tagsno overlap
JourneyServiceService design
BacklogJourneyPlanningMVP
EstimationBacklogRelative sizing
EstimationAgileRelative sizingTeam
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