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| Criterion |  UX Research Customer Journey Mapping |  Team Design Team Topologies Interaction Modes |  Team Design Team API |  Team Design Spotify Model Mapping |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. | When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list. |
Complexitydifferent | Medium | Medium | Low | Medium |
Timedifferent | 2-4 h | Half day | Half day initial, dann laufend | 90-180 min |
Participantsdifferent | 4-10 | Team-Leads plus Architecture | Ein Team plus Stakeholder | 5-15 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Interaction Heat Map, Agreements per Pair | Team API Document | Spotify Model Map, Action List |
Tagsno overlap | JourneyServiceService design | TeamAlignmentCollaborationOrganization | TeamAlignmentCommunicationService | TeamOrganizationAlignmentDiagnosis |