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| Criterion |  UX Research Customer Journey Mapping |  Team Design Team Topologies Interaction Modes |  Team Design Spotify Model Mapping |  Facilitation Team Charter |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 2-4 h | Half day | 90-180 min | 2-4 h |
Participantsdifferent | 4-10 | Team-Leads plus Architecture | 5-15 | 3-12 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Interaction Heat Map, Agreements per Pair | Spotify Model Map, Action List | Team Charter, Working Norms, Role Notes |
Tagsno overlap | JourneyServiceService design | TeamAlignmentCollaborationOrganization | TeamOrganizationAlignmentDiagnosis | TeamAlignmentCollaboration |