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Selected:Customer Journey MappingTeam Topologies Interaction ModesCustomer Journey CanvasTeam Charter
| Criterion |  UX Research Customer Journey Mapping |  Team Design Team Topologies Interaction Modes |  UX Design Customer Journey Canvas |  Facilitation Team Charter |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 2-4 h | Half day | 1-3 h | 2-4 h |
Participantsdifferent | 4-10 | Team-Leads plus Architecture | 3-10 | 3-12 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Interaction Heat Map, Agreements per Pair | Customer Journey Canvas, Pain Points, Experience Opportunities | Team Charter, Working Norms, Role Notes |
Tagsno overlap | JourneyServiceService design | TeamAlignmentCollaborationOrganization | JourneyCustomerService designCanvas | TeamAlignmentCollaboration |