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| Criterion |  UX Research Customer Journey Mapping |  Team Design Team API |  Delivery RAID Log |  Facilitation Expectation Mapping |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. |
Complexitydifferent | Medium | Low | Low | Low |
Timedifferent | 2-4 h | Half day initial, dann laufend | 30 min Setup, dann laufend | 45-90 min |
Participantsdifferent | 4-10 | Ein Team plus Stakeholder | 1-3 maintaining, briefing for everyone | 3-12 |
Formatdifferent | Workshop | Workshop + async | Async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Team API Document | RAID Log, Status Report Source | Expectation Map, Alignment Notes, Agreements |
Tagsno overlap | JourneyServiceService design | TeamAlignmentCommunicationService | RiskTrackingStakeholdersGovernance | AlignmentStakeholdersTeam |