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| Criterion |  UX Research Customer Journey Mapping |  Team Design Team API |  Facilitation Expectation Mapping |  Delivery Communication Plan |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. |
Complexitydifferent | Medium | Low | Low | Low |
Timedifferent | 2-4 h | Half day initial, dann laufend | 45-90 min | 45-90 min |
Participantsdifferent | 4-10 | Ein Team plus Stakeholder | 3-12 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Team API Document | Expectation Map, Alignment Notes, Agreements | Communication Plan, Channel Matrix, Message Cadence |
Tagsno overlap | JourneyServiceService design | TeamAlignmentCommunicationService | AlignmentStakeholdersTeam | CommunicationStakeholdersDeliveryPlanning |