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Selected:Customer Journey Mapping Stakeholder Salience Model Decision Rights Mapping Stakeholder Mapping

Criterion	UX Research Customer Journey Mapping	Facilitation Stakeholder Salience Model	Decision Making Decision Rights Mapping	Facilitation Stakeholder Mapping
Purposedifferent	When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.	When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.	In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement.	When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.
Complexitydifferent	Medium	Medium	Medium	Low
Timedifferent	2-4 h	60-90 min	90-180 min	60–90 min
Participantsdifferent	4-10	3-6	4-12	2-8
Formatdifferent	Workshop	Workshop	Workshop	Workshop + async
Outputdifferent	Journey Map, Pain-point List, Opportunity Backlog	Salience Diagram, Strategy per Class	Decision Rights Matrix, Agreement	Stakeholder Map, Engagement Plan, Risk Notes
Tagsno overlap	JourneyServiceService design	StakeholdersFacilitationAlignmentGovernance	DecisionGovernanceAlignmentResponsibility	StakeholdersAlignmentFacilitationChange

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