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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Stakeholder Mapping |  Business Strategy Business Model Stress Test |  Facilitation Alignment Mapping |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | A Business Model Stress Test checks how well a business model holds up under pressure and headwinds. It compares strengths, risks, market logic, and courses of action. The result is captured as a stress-test report and action plan per scenario. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. |
Complexitydifferent | Medium | Low | High | Medium |
Timedifferent | 2-4 h | 60–90 min | Half day | 1-2 h |
Participantsdifferent | 4-10 | 2-8 | 3-8 | 4-12 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Stakeholder Map, Engagement Plan, Risk Notes | Stress Test Report, Action Plan per Scenario | Alignment Map, Open Issues, Decision Questions |
Tagsno overlap | JourneyServiceService design | StakeholdersAlignmentFacilitationChange | StrategyBusiness modelRiskDiagnosis | AlignmentStakeholdersStrategyFacilitation |