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| Criterion |  UX Research Customer Journey Mapping |  Team Design Spotify Model Mapping |  Facilitation Team Charter |  Team Design Team Topologies Interaction Modes |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 2-4 h | 90-180 min | 2-4 h | Half day |
Participantsdifferent | 4-10 | 5-15 | 3-12 | Team-Leads plus Architecture |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Spotify Model Map, Action List | Team Charter, Working Norms, Role Notes | Interaction Heat Map, Agreements per Pair |
Tagsno overlap | JourneyServiceService design | TeamOrganizationAlignmentDiagnosis | TeamAlignmentCollaboration | TeamAlignmentCollaborationOrganization |