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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Smoke Test.
Product Discovery
Smoke Test
Paper illustration of an assumption matrix with prioritized test cards
Decision Making
Assumption Surfacing
Paper illustration for Fake Door Test
Product Discovery
Fake Door Test
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When demand only needs to be roughly verified, it tests interest with minimal effort. It measures whether people would take a next step at all.Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it.When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small.
Complexitydifferent
MediumLowLowMedium
Timedifferent
2-4 h1-5 Tage45-90 min1-5 Tage
Participantsdifferent
4-10Nutzertraffic2-8Nutzertraffic
Formatdifferent
WorkshopAsyncWorkshop + asyncAsync
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogInterest Metrics, Conversion Signal, Learning NoteAssumption List, Critical Assumptions, Learning PlanClick Data, Interest Signal, Learning Decision
Tagsno overlap
JourneyServiceService design
ValidationExperimentsDemandGrowth
AssumptionsRiskDecisionDiscovery
ValidationExperimentsDemandDiscovery
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