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| Criterion |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |  Team Design Team Topologies Interaction Modes |  Team Design Team API |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. |
Complexitydifferent | Medium | High | Medium | Low |
Timedifferent | 2-4 h | 0.5-2 Tage | Half day | Half day initial, dann laufend |
Participantsdifferent | 4-10 | 6-12 | Team-Leads plus Architecture | Ein Team plus Stakeholder |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map | Interaction Heat Map, Agreements per Pair | Team API Document |
Tagsno overlap | JourneyServiceService design | Service designOperationsJourneyBlueprint | TeamAlignmentCollaborationOrganization | TeamAlignmentCommunicationService |