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| Criterion |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |  Systems Thinking Systems Mapping |  Systems Thinking Leverage Points |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins. | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. |
Complexitydifferent | Medium | High | Medium | High |
Timedifferent | 2-4 h | 0.5-2 Tage | 1-3 h | Half day |
Participantsdifferent | 4-10 | 6-12 | 3-12 | 3-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map | System Map, Dependencies, Leverage Points | Leverage Map, Action Strategy |
Tagsno overlap | JourneyServiceService design | Service designOperationsJourneyBlueprint | Systems thinkingMappingBoundariesChange | Systems thinkingChangeStrategy |