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| Criterion |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |  Product Discovery Opportunity Interview |  Product Discovery Opportunity Solution Tree |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities. | When discovery keeps swinging between goals, ideas, and learning loops, it creates clear steering logic. It connects the desired outcome, opportunities, and experiments into a legible structure. |
Complexitydifferent | Medium | High | Medium | Medium |
Timedifferent | 2-4 h | 0.5-2 Tage | 30-60 min je Interview | 1-2 h Setup, laufend |
Participantsdifferent | 4-10 | 6-12 | 5-12 Interviews | 2-6 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map | Interview Notes, Opportunity Themes, Customer Quotes | Opportunity Solution Tree, Experiment Backlog, Learning Log |
Tagsno overlap | JourneyServiceService design | Service designOperationsJourneyBlueprint | DiscoveryInterviewsOpportunityCustomer | DiscoveryOutcomesExperimentsOpportunity |