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Selected:Customer Journey MappingService BlueprintingFailure Mode and Effects AnalysisATAM (Architecture Tradeoff Analysis Method)
| Criterion |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |  Operations Failure Mode and Effects Analysis |  Architecture ATAM (Architecture Tradeoff Analysis Method) |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. |
Complexitydifferent | Medium | High | High | High |
Timedifferent | 2-4 h | 0.5-2 Tage | 2-6 h | Several meetings plus preparation and analysis; total effort depends on scope |
Participantsdifferent | 4-10 | 6-12 | 3-10 | Evaluation team, architects, and relevant stakeholders |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map | FMEA Table, Risk Priority, Mitigation Actions | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations |
Tagsno overlap | JourneyServiceService design | Service designOperationsJourneyBlueprint | RiskQualityOperationsRoot cause | ArchitectureQualityRiskTradeoffsStakeholders |