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Selected:Customer Journey MappingSAAM (Software Architecture Analysis Method)arc42ATAM (Architecture Tradeoff Analysis Method)
| Criterion |  UX Research Customer Journey Mapping |  Architecture SAAM (Software Architecture Analysis Method) |  Architecture arc42 |  Architecture ATAM (Architecture Tradeoff Analysis Method) |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. |
Complexitydifferent | Medium | High | Low | High |
Timedifferent | 2-4 h | Preparation, scenario analysis, and findings review; effort depends on scope | 1-2 Tage | Several meetings plus preparation and analysis; total effort depends on scope |
Participantsdifferent | 4-10 | Architecture experts and stakeholders for scenarios and weighting | 1-4 | Evaluation team, architects, and relevant stakeholders |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Domain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternatives | Architecture Document, Context View, Runtime View, Deployment View | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations |
Tagsno overlap | JourneyServiceService design | ArchitectureChangeAnalysisComparisonQuality | ArchitectureDocumentationCommunication | ArchitectureQualityRiskTradeoffsStakeholders |