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| Criterion |  UX Research Customer Journey Mapping |  Agile ROAM Board |  UX Design Service Blueprinting |  Team Design Team API |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. |
Complexitydifferent | Medium | Low | High | Low |
Timedifferent | 2-4 h | 20-40 min initial, dann laufend | 0.5-2 Tage | Half day initial, dann laufend |
Participantsdifferent | 4-10 | 3-15 | 6-12 | Ein Team plus Stakeholder |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ROAM Board, Owner List | Service Blueprint, Fail Points, Ownership Map | Team API Document |
Tagsno overlap | JourneyServiceService design | RiskAgileTrackingAlignment | Service designOperationsJourneyBlueprint | TeamAlignmentCommunicationService |