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| Criterion |  UX Research Customer Journey Mapping |  Agile ROAM Board |  UX Design Service Blueprinting |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | Medium | Low | High | High |
Timedifferent | 2-4 h | 20-40 min initial, dann laufend | 0.5-2 Tage | 2-6 h |
Participantsdifferent | 4-10 | 3-15 | 6-12 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ROAM Board, Owner List | Service Blueprint, Fail Points, Ownership Map | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | JourneyServiceService design | RiskAgileTrackingAlignment | Service designOperationsJourneyBlueprint | RiskQualityOperationsRoot cause |