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| Criterion |  UX Research Customer Journey Mapping |  Agile ROAM Board |  UX Design Customer Journey Canvas |  Delivery RAID Log |
|---|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. |
Complexitydifferent | Medium | Low | Medium | Low |
Timedifferent | 2-4 h | 20-40 min initial, dann laufend | 1-3 h | 30 min Setup, dann laufend |
Participantsdifferent | 4-10 | 3-15 | 3-10 | 1-3 maintaining, briefing for everyone |
Formatdifferent | Workshop | Workshop + async | Workshop | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ROAM Board, Owner List | Customer Journey Canvas, Pain Points, Experience Opportunities | RAID Log, Status Report Source |
Tagsno overlap | JourneyServiceService design | RiskAgileTrackingAlignment | JourneyCustomerService designCanvas | RiskTrackingStakeholdersGovernance |